WHAT IS THE SHIPPING COST?
At Otilly we don't charge any shipping fees! All orders are sent using our flat rate International Express Shipping.
WHEN WILL MY ORDER ARRIVE?
All orders are generally delivered within 4-10 working days (Depending on your country of residence).There can be occasional customs or courier delays which may affect your item/s delivery timeframe
Please allow 1-2 working days for your order to be picked and packed.
WILL I GET A TRACKING NUMBER?
An email will be sent to you once your order has been dispatched. If you do not receive a tracking number please contact: firstname.lastname@example.org.
All orders will require a signature on delivery!
So please ensure your delivery address is attended during business hours on the day of delivery.
We CANNOT ship to PO BOXES, so please ensure a street address is provided when submitting your order.
WHICH COURIER WILL DELIVER MY ORDER?
Otilly uses DHL, FedEx, ARAMEX, USPS or your Local Postal Provider. Your order will be delivered by one of our partner shipping companies depending on your country of residence.
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?Otilly cannot be held responsible for any possible duties or taxes which may be applied by customs in your country and they will not be reimbursed or refunded by OTILLY
The Addressee and not OTILLY are liable for any custom duties, foreign taxes or other fees which may be imposed. If you are unsure of the charges and whether you will be affected, please contact your local customs office to get more information